Notifications & Alerts for Field Teams
RxRep tells the right person when something needs them: an approval waiting, a visit plan decided, training assigned, a doctor missed three times in a row. It arrives in the app, by email, and as a push on the mobile app.
Alerts that point to an action
Field managers lose time on two things: waiting for approvals nobody knew were pending, and finding out too late that a doctor has not been visited. Notifications fix the first by telling the approver, and the second by telling the manager.
RxRep sends each notification through three channels from one place: the bell inside the app, email, and a push notification on the mobile app. People can switch off the announcement and approval categories if they find them too many.
Why timely alerts matter
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Requests wait because the approver did not know
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A doctor can go unvisited for weeks without anyone noticing
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Sample limits get passed unseen
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Reps are the last to hear that a plan was decided
What RxRep notifies about
Approvals
The approver is told when something is submitted, and the requester is told when it is approved or rejected.
A daily approvals reminder
Once a day at 9 AM in the company's timezone, approvers with pending items get the count and the age of the oldest.
Visit plans and tours
Submitted, decided, created or updated visit plans, and tours submitted, approved or rejected.
Training assigned
Each person is told when new training is assigned to them.
Doctors and pharmacies missed
When a doctor or pharmacy has not been reached three times in a row, the direct manager gets an in-app alert.
Sample limits
An alert when a sample distribution limit is exceeded.
Announcements
Announcements and field alerts reach each person in the app, by email and as a push.
Billing and trial notices
Trial reminders, invoices and payment confirmations go to your billing admins.
How RxRep helps
Checking and chasing
- Approvals wait until someone checks
- Managers learn about gaps in the review meeting
- Reps ask whether a plan was approved
- New training announced in a chat
- Everything arrives in one place or none
With RxRep
- The approver is told, then reminded daily
- An alert after three missed visits to the same doctor
- A notification when it is decided
- A notification to each assigned person
- Bell, email and push, from one system
Benefits
Frequently asked questions
Ready to put field notifications to work?
From $7 per user per month. Start with a 7-day free trial, or let us show you around first.